FAQs
Frequently Asked
Questions
Find answers about product quality, shipping. payment methods, storage recommendations, and research-use compliance.
RESEARCH & PRODUCTS
What are peptides?
Peptides are short chains of amino acids used in scientific research and various biological studies.
What purity levels do your peptides have?
All of our products are lab research grade. Please check out all product COAs here.
How should I store peptides?
Keep peptides in a cool, dry environment away from direct light and moisture.
What is lyophilized powder?
Lyophilized powder is a freeze-dried form of a peptide produced through a process called lyophilization. During this process, water is removed under controlled conditions, leaving a dry, stable powder.
COMPLIANCE
Are your peptides for human consumption?
No. These products are only meant for scientific research. By purchasing these products you agree that these won’t be used for human consumption.
Are peptides legal to purchase?
Regulations vary by product and jurisdiction. Customers are responsible for ensuring compliance with all applicable local, state, federal, and international laws before purchasing. Products are sold only for lawful research purposes.
ORDER & SHIPPING
How long does shipping take?
Delivery times depend on the shipping method selected and destination. Most domestic orders are processed the same day with transit times varying by carrier and region.
Can I track my order?
Yes. Once your order has shipped, you will receive a tracking number by email so you can monitor its progress.
PAYMENTS
What payment methods do you accept?
We accept a variety of secure payment methods, including Zelle, Cash App, Venmo, and ACH.
RETURNS
What is your return policy?
Due to the nature of research materials, returns may be limited. If your order arrives damaged, incorrect, or incomplete, please contact customer support promptly so we can assist with a resolution.
Still have questions?
Our team is here to help. Reach out to us and we’ll get back to you as soon as possible.